The programme is available in 2 duration modes:
- 6 Months
- 9 Months
Learn English: Service Providers with Direct and Indirect Speech
Course title : Learn English: Service Providers with Direct and Indirect Speech
Enhance your English language skills with our course, "Learn English: Service Providers with Direct and Indirect Speech." Dive into the world of service-oriented communication while mastering direct and indirect speech. This course is designed to help you excel in various career paths, from customer service and hospitality to business and beyond. With a focus on real-world scenarios and hands-on practice, you'll gain the confidence and language proficiency needed to navigate the service industry with ease. Elevate your language skills, boost your career prospects, and provide top-notch service by enrolling in this comprehensive English course today.
Description
"Learn English: Service Providers with Direct and Indirect Speech" is a dynamic and interactive course designed to strengthen your English language skills, particularly in the context of service-oriented professions. Through a blend of comprehensive lessons and real-world scenarios, you will master the art of direct and indirect speech, a crucial skill in various customer-facing roles. From the hospitality industry to customer service, and even business communication, this course empowers you to communicate effectively, providing excellent service. Join us on this language journey to boost your linguistic confidence and excel in a wide range of service-related career paths.
Why Online ?
- Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.
- Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions
- Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. The online delivery enables you to download the lecture notes, submit assignments wherever you are.
- Assessments - Assessment is via assignment submission
Who is this course for?
Career path
This course opens doors to numerous career opportunities in service-based industries. Proficiency in direct and indirect speech is essential for roles in:
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Customer Service: Become a standout customer service representative or manager by delivering exceptional communication to resolve issues and build positive customer relationships.
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Hospitality: Pursue a career in hotels, restaurants, and the tourism sector, where clear and polite communication is vital for guest satisfaction.
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Business: Enhance your business communication skills, enabling you to excel in sales, marketing, or any role that requires effective client interaction.
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Retail: Thrive in retail management or sales positions, providing superior service to customers.
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Call Centers: Shine in call center roles, whether in inbound or outbound customer support.
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Travel and Tourism: Guide travelers and create memorable experiences as a travel agent or tour guide.
This course equips you with the language tools necessary to excel in these careers and beyond, making it a valuable investment in your professional development.
Duration
Course Delivery
Online
Entry Requirements
In order to apply you should have either:
- OR;
Course Content
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Introduction to Direct and Indirect Speech
- Understand the basics of direct and indirect speech.
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Direct Speech in Service Scenarios
- Learn how to use direct speech effectively in service-oriented situations.
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Indirect Speech for Politeness and Diplomacy
- Master the art of indirect speech to convey messages politely.
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Common Phrases and Expressions
- Explore frequently used phrases and expressions in service roles.
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Handling Customer Requests
- Develop skills to respond to customer requests with clarity and professionalism.
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Resolving Customer Issues
- Learn techniques for addressing customer complaints and issues effectively.
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Role-Playing and Practice Scenarios
- Engage in practical exercises to apply your knowledge in real-life situations.
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Language for Business Communication
- Adapt direct and indirect speech to various business settings.
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Cultural Sensitivity and Communication
- Understand the role of culture in communication and how to navigate it.
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Mastering English for Service Careers
- Summarize your learning and prepare for a career in service industries.
Assessment
Assessment is via assignment submission
Fee Structure
The fee for the programme is as follows:
- 6 Months - Accelerated mode @ GBP £1250
- 9 Months - Standard mode @ GBP £950
Fee payment plans
The programme offers following fee payment plans:
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6 months programme● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months programme● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
Accreditation
The programme is awarded by London School of International Business
How to apply?
Simply follow the 2 steps given below to apply:
1. Fill application form on-line at https://www.educationtraining.org.uk/enrolment-form/start.html
2. Pay application fee of GBP £10
(This can be paid online using credit or debit card)
Please visit our online application form to apply.